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Just give me a call if you need any thing just give me a buzz and we will look after you as best as we can matey, i also have an 08 plate mk3 to compare it with if need be matey.
 

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He is comming in to see us tomorrow bud.
 

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Did you get any further with your complaint ?
Just to update the thread since leaving the car at the dealership, I turned up today with the spare key, V5 and all the paperwork I said I was rejecting the car. At this point the manager was called and we had a long discussion.

It basically consisted of the fact I wasn't happy about being fobbed off, they were stating the noise was "normal" and they couldn't hear anything abnormal, I told them if it was normal it would have been there from day one, and not progressively gotten worse, after a bit of toing and froing, I said I'll save you some time, I don't want the car and then walked out, and left the spare key etc on the desk. I think he was shocked that I actually done that.

I later received a phone call informing me that the master technician had a look and had been able to spot the noise, ah what a surprise, he said it was because the air conditioning hadn't been used enough, and that after "testing" if they switch the air con on it makes no noise, so all I need to do is use the air con.

I said but isn't the noise just being masked because the revs go up slightly on idle when you turn aircon on? I was assured that it's simply the belt that hasn't had enough use, and if they run it for a few weeks the noise will go.

I've since said I'll get an independant inspection and if it's not "normal" I'll be rejecting the car, the dealer principal has agreed.

I actually contacted Sam and he was really helpful, I was due to go and see the service manager today but as I didn't have the car back I couldn't make it (I did contact him out of courtesy to inform him) All being well I should have the car back tomorrow, but need to sort out transport as I don't live local to dealership.
 

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difficult to tell from your videos, but sounds normal to me, and I don't think you have anything to worry about.

in my opinion these engines do tend to be noisy due to design ( again in my opinion a bit "old fashioned" )

I would try the aircon thing anyway and see if there is any difference.

in actual fact you should be using your aircon regulary if not all the time to keep the seals, etc in good order.

Iain
 

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I've not heard the video... but does the noise go away when you press the clutch?

scraping/rubbing at idle can be a thrust bearing on the clutch
 

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If it is the air con... Well done.

Why not ask for a free service by way of compensation and apology. Also ask how are they going to change their processes so this does not happen to someone else i.e fobbed off ..... that will be harder for them as many dealers do just that.
 

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I've not heard the video... but does the noise go away when you press the clutch?

scraping/rubbing at idle can be a thrust bearing on the clutch
Pressing the clutch had no effect on the noise unfortunately. I say unfortunately as I'd have liked to have had a better idea of what the "issue" was.

Anyway another update, I received a call informing me that after more "inspection" they've determined that air conditioning unit is faulty and have ordered a new unit which is scheduled to arrive on Friday.

I'll be interested in knowing if this "fixes" it. Either way I'll be getting an independant inspection as already agreed and if there are any issues I'll be returning the car, I really don't have the patience to keep returning cars to a dealer and waiting for them to fix things.

A bit of background too, they supplied and fitted mazda lowering springs on purchase which were incorrectly fitted and when I queried it they said it was normal and that it was impossible for Mazda technicians to get it wrong as they work to manufacturer specs, I took it to wheels in motion for them to sort it.

What was also laughable is after they supplied and fitted the springs, I had simply asked if the car had the alignment done, they said of course, everything is in spec. I asked to see a copy but was told that the information isn't available to the public lol.

My anger isn't because there are problems, as I could get problems on a new car, things happen, but it's how your dealt with that matters. I must say I like how I'm fobbed off, but when I leave my car there and turn up the next day with spare key and v5 etc they suddenly find an issue.
 

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from reading your posts is sounds as if you dealer hasn't a clue and are either clutching at straws or bullshitting you, ( probably both )

it's unfortunate but it's very common and franchise dealers have no idea how to fix the cars they are supposed to be specialist in.

keep us updated on progress

Iain
 

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Dealers :baseballbat: Not saying all are the same, just that some really piss you off.

Had one salesman when asking about a proposed purchase admit, he knows nothing about cars, he's just a salesman.
 

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Yes - dealers!

My MX-5, purchased new from GK Mazda Sheffield managed to put its Engine Management Warning Light on with just 11 miles on the clock - before I'd even got home from picking the car up! Went straight back, they immediately blamed me & said I must have put the wrong petrol in it or caught the accelerator when getting in or out of the car & over-revved the engine! All I'd done was driven it - carefully - across town & filled up with BP Ultimate. Light came on as I left the garage forecourt. No way that I'd caught the accelerator as of course I hadn't left it running.

So all they did was - turn the light off.

Unsurprisingly, 30 miles later, it came on again so back to the dealer for my 3rd visit that day - upon which they took the car off me; I insisted on a courtesy car so got my part-ex back. They promised to call me on the following day but never did, I had to ring at 16:00 for a progress report - & was told "faulty EGR valve, waiting for parts, might be fixed tomorrow, we'll ring you tomorrow morning". By 13:00 on the next day - no 'phone call so I rang them to be told it was ready for collection!

I'd raised the issue of compensation & I suggested they provide the first service free; they said I needed to take that up with the salesman! Who was then of course "never available" & didn't return my calls. So I wrote to the Dealership & still got no response. Finally I wrote to Mazda UK who were excellent - they were on the 'phone to me as soon as they got my letter, having already had a go at the dealer - & all was then sorted with a free first service. For which I had to take the car over to GK Mazda Chesterfield because by the time the car was 12 months old GK Mazda Sheffield had, perhaps unsurprisingly, shut down!

Love the car though!
 

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hi.........i know this is quite an old thread but anyone know the out come .

how did this get sorted. :popcorn:

i also have a tappy engine noise. :wallbash: :wallbash:
 

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just to update this.........

mine turned out to be rumbling tensioner bearing , so changed serpentine belt ,tensioner and idler bearings.

very quiet now.....
 

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...and another update even though its super late.

My advice will be invest in a ELM OBD2 scanner to check parameters real time. Study the factory specs and check if all reads out ok.

These cars are notorious for bad thermostats. Most or almost all fail in the open position or get lazy over time. I had the clatter that bothered me at idle, once revved the clatter goes away. I have right hand drive and sounds like the clatter comes from the front left (passenger side).

Anyway I noticed that the coolant temp was running about 10-15C below spec. Spec should be anything from 85-87C...in traffic can go to 92C. I was sitting at 70C when moving and in traffic goes up to 78C. You can only see the accurate temp readout with the OBD2 scanner as the analogue meter will just sit in the middle and you would think its ok...well not ok.

Getting to the point, after I replaced the thermostat and after some driving I noticed the clatter was completely gone at idle. The car just purred at idle. These engines do clatter but hearing the clatter from inside the the car is not right.

Also after driving and switching off the car in the garage there was a sulfur odor. With the car never reaching optimum temp I suspect it was running fuel rich.That is also gone after the thermostat replacement. The clatter was most likely due to running fuel rich.

I am on my 2nd MX5, a NC2 2010 with only 26000km and almost 11 years old. I was surprised the t-stat was shot. My 2006 NC1 t-stat was also shot with some other stuff like knock sensor, torn pcv hose, clogged up EGR due to carbon buildup etc. If you dont fix the issue soon you will have more crap on your hands.

Only buy OEM parts! Dont cheap out. These cars can be finicky but they are reliable. Do services on time or before.
 
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