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We're having some problems with our new (6 months anyway) Dell laptop. It has recently developed a mind of its own. I will try to explain.
When saving word documents, some, when reopened, are missing large chunks of work. Not the more recently written, nor anything to a pattern. Just paragrapghs gone, formatting changed, references moved.
Then a couple of weeks ago it switched on as normal but opened up a new profile. all settings were changed, shortcuts gone. office wasn't even in the start menu! Things were there if you looked hard enough but it was a right PITA. Stayed like this for abotu 24 hours then reverted back to old, shortcuts and all
Now, when switched on yesterday it wouldn't accept our password. However, after switching it off and on a few times it would.
I've just spoken to dell and despite it being new they wont cover it as they believe it is software and that isn't under warranty. they want 70 quid to remote connect and trouble shoot!
All this laptop get used for is my girlfriends uni work and she is rightly terrified to use it for anything important. I'm going to take it to someone in the know local but thought I would open up the floor on here for ideas.
Incidently, it has AVG free anti virus which has never been a problem on anything else I've had, is this adequate? Its finding no issues. I'll happily pay top whack for something if its needed.
Please help
When saving word documents, some, when reopened, are missing large chunks of work. Not the more recently written, nor anything to a pattern. Just paragrapghs gone, formatting changed, references moved.
Then a couple of weeks ago it switched on as normal but opened up a new profile. all settings were changed, shortcuts gone. office wasn't even in the start menu! Things were there if you looked hard enough but it was a right PITA. Stayed like this for abotu 24 hours then reverted back to old, shortcuts and all

Now, when switched on yesterday it wouldn't accept our password. However, after switching it off and on a few times it would.
I've just spoken to dell and despite it being new they wont cover it as they believe it is software and that isn't under warranty. they want 70 quid to remote connect and trouble shoot!

All this laptop get used for is my girlfriends uni work and she is rightly terrified to use it for anything important. I'm going to take it to someone in the know local but thought I would open up the floor on here for ideas.
Incidently, it has AVG free anti virus which has never been a problem on anything else I've had, is this adequate? Its finding no issues. I'll happily pay top whack for something if its needed.
Please help
