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DO NOT USE Julian Cox trading under DoctorMX5

In short, he kept my mk1 for 2 months where he was supposed to do alot of work then phoned me up to tell me he hadn't done the work and i needed for it to be collected, Videos will be in the comment section of how i received my car back and what he claims is a £250 undersealing job.
He is now being very aggressive and shouting.
Videos will be in the comments section of how i recieved my car back and the undersealing job that he thinks is worth £250

http://www.doctormx5.co


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Phoned Julian "Doctor mx5" in August 2016 asking to book my car in for two full rear quarters, two sills and a chassis rail repair, full underseal and respray of the back end.
I asked him when it would be convenient for him of which he said November and would take him a month maybe a little bit longer which i was fine with as would give me plenty of time to get it back from him, fit parts and then enjoy all in time for summer and shows etc.

Dropped off on Saturday the 26th of which he seemed pleasant and being an "mx5 specialist" ofcourse had a couple outside.
Patiently waiting and being excited from august and then after dropping it off with him looking forward to getting it back all solid and not having to worry about rust etc before putting money into it.
Monday the 30th of January i get a phone call from Julian telling me he has not even started my car as he has not had the time and has "had to prioritize servicings" of which he offered me a full service, of which i said i did not need it servicing but still wanted it undersealed, he said he'd take off the price of the servicing £140 off of his undersealing charge £240 "that includes both bumpers, both wings, all plastics off) meaning i'd have to pay £100 and i asked if it would be done by Saturday of which i could collect it, he agreed.

Saturday 4th of February came and i picked it up, absolutely filthy, dust, dirt, black spots all over and oil marks with the obvious hand print here and there. I had a quick look and took it, i put aside the filth as i wanted it back in my possession and not in his.
Thursday 9th of February I've just had it on the ramp and its immediately evident he has barely spent 20 mins, i dare say undersealing as that would imply he has put effort in, but he has completely missed the whole length of the car between the sills and chassis rails, not removed bumpers, wings or plastics, has not put any effort in atall.

Friday 10th phoned him up to explain that i was not happy with the undersealing to be met with a very angry and aggressive response of which i offered a peaceful resolution of a refund of which he got louder and exclaimed he would not despite telling him i'd taken videos he demanded to see them, which i sent immediately.

Saturday the 11th Phoned asking if he seen the videos of which he claimed he had not and wishes to speak to my solicitors.

In all would avoid like the plague, in speaking with others it seems he has quite a temper and the rest of his repairs seem to be sub par.

 

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Disgraceful service really.

I just don't know what's up with some dealers these days - it's like they just don't want the work, or feel they are doing you a bloody favour by accepting you business.
 

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Discussion Starter · #3 ·
Disgraceful service really.

I just don't know what's up with some dealers these days - it's like they just don't want the work, or feel they are doing you a bloody favour by accepting you business.
My thoughts exactly, the way i see it he has booked me in being "guaranteed money" done a load of servicings which has kept him busy then not had the time to do mine. It's a joke, i tried to be as helpful as i could.
 

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What a prick. Very glad to have seen this as i am 15 minutes away from the dick. Are there any decent mx5 specialists local to us? Also looking for a decent re-sprayer who doesn't cost the world. Many thanks

Sent from my Pixel using Tapatalk
 

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I picked up some new seats from a very nice chap today, he has a nice collection of 5's and he was telling me how he's just had some work done with doctormx5.....He wasn't impressed. Not only with the work carried out on his sills but also the fact that the price changed a few times after they agreed the initial price by a considerable amount. Nothing annoys me more than people taking advantage of others. This man claims to have a skill and charges for it.....He clearly doesn't actually posses these skills!
 

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Discussion Starter · #7 ·
What a prick. Very glad to have seen this as i am 15 minutes away from the dick. Are there any decent mx5 specialists local to us? Also looking for a decent re-sprayer who doesn't cost the world. Many thanks

Sent from my Pixel using Tapatalk
Mx5 restorer has had nothing but good reviews, not the cheapest plus there is a waiting list of a short period for most and major work but it speaks for itself really. I shall be giving them my car over next winter.

I picked up some new seats from a very nice chap today, he has a nice collection of 5's and he was telling me how he's just had some work done with doctormx5.....He wasn't impressed. Not only with the work carried out on his sills but also the fact that the price changed a few times after they agreed the initial price by a considerable amount. Nothing annoys me more than people taking advantage of others. This man claims to have a skill and charges for it.....He clearly doesn't actually posses these skills!
That seems to be more of a common trait with him, but the price only changes after the work has been carried out, the deadline has been met and you're expecting your car, so puts you in a position.

I like to think i was quite fortunate that he didn't do the work in the first place as its becoming quite evident that he clearly does not have a clue what he is doing.

I feel i've been quite reserved about the whole situation and my feelings towards it but he genuinely is a very unpleasant person.
 
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